Refund And Returns Policy

At Havenlia, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our return policy below to ensure you understand the process and conditions for returning or exchanging items.

1. Return Timeframe

You have 30 days from the date of delivery to return most items purchased from Havenlia for a full refund or exchange. After 30 days, we are unable to offer a return, refund, or exchange.

2. Conditions for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in the original condition you received it.
  • The item must have all original tags, packaging, and accessories intact.
  • The item must not be on the non-returnable list (such as sale items, intimates, or swimwear).

We reserve the right to refuse returns that do not meet these conditions.

3. How to Make a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at havenlia.com with your order number and the item(s) you wish to return.
  2. Return Authorization: Once we review your request, we will provide you with a Return Authorization and instructions on how to proceed.
  3. Package the Item: Carefully package the item in its original packaging (if possible) and include a copy of your Return Authorization.
  4. Ship the Item: Ship the return to the provided address. You are responsible for the return shipping costs, unless the item is defective or incorrect.

Please note that we recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without tracking.

4. Refunds

Once we receive your return and verify that it meets our return conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase. Shipping fees are non-refundable unless the return is due to a mistake on our part (such as an incorrect or damaged item).

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the item you want. Exchanges are subject to product availability. Return shipping fees apply for exchanges.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted items
  • Final sale items
  • Underwear, intimates, or swimwear
  • Gift cards
  • Personal care items or cosmetics

If you are unsure whether an item is returnable, please contact us before making a purchase.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will offer a replacement or a full refund, depending on the situation. Please provide photos of the damage or defect when contacting us.

8. Return Shipping Fees

Customers are responsible for return shipping fees, unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service for your return to ensure the item reaches us safely.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to us at:

  • Email: service@havenlia.com
  • Phone:+1 845 836 6795
  • Address: 151 Plaza Rd,Kingston, NY 12401,United States

Thank you for shopping with Havenlia! We appreciate your business and hope you are happy with your purchase. If you have any questions, feel free to contact us—we're here to help!