Shipping Policy

Thank you for shopping at Havenlia! We strive to provide you with a seamless shopping experience, and our shipping policy is designed to ensure that your order reaches you in the most efficient way possible. Please read the following information carefully.

1. Shipping Locations

We proudly ship worldwide!

2. Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. You will receive an email notification once your order has been shipped.

3. Shipping Methods and Delivery Time

We offer the following shipping methods:

Standard Shipping

Estimated Delivery Time: 7-15 Business Days

  • Order Price: $0 - $69.99 USD
  • Shipping Cost: $7.90 USD

Expedited Shipping

Estimated Delivery Time: 3-7 Business Days

  • All Orders: $15.90 USD

 Free Shipping

Estimated Delivery Time: 7-15 Business Days

  • Order Price: $70 USD and above
  • Shipping Cost: $0 USD
Currency (Abbreviation) Standard Shipping Fee Expedited Shipping Fee
USD (US Dollar) 7.90 15.90
EUR (Euro) 7.19 14.47
GBP (British Pound) 6.16 12.40
JPY (Japanese Yen) 1079.54 2172.74
CNY (Chinese Yuan) 55.70 112.09
CAD (Canadian Dollar) 10.74 21.62
AUD (Australian Dollar) 12.17 24.49
INR (Indian Rupee) 656.41 1321.13

Shipping times are estimates and may vary depending on factors such as your location, weather conditions, or shipping carrier delays. We do not guarantee delivery dates but will do our best to ensure prompt delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order, as well as the shipping method selected. You may also be offered free shipping during certain promotions or on orders over a specified amount. Please refer to the checkout page for exact shipping costs.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.

6. International Orders and Customs

For international orders, the recipient may be responsible for any customs duties, taxes, or fees incurred upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for more details.

7. Shipping Delays

While we make every effort to ensure your order arrives on time, there may be occasional delays due to factors beyond our control, such as inclement weather, strikes, or customs procedures. We are not responsible for delays caused by shipping carriers.

8. Incorrect or Missing Shipping Information

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information. If you realize there is an error in your shipping address, please contact us immediately at havenlia.com to update the information before your order is shipped.

9. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately at havenlia.com. We will work with the shipping carrier to resolve the issue. Please note that claims for lost or damaged items must be reported within 7 days of receiving the shipment.

10. Returns and Exchanges

Please refer to our Return Policy for information on how we handle returns and exchanges. You are responsible for return shipping costs, unless the item is damaged or defective upon arrival.

11. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to contact us:

  • Email:  service@havenlia.com
  • Phone: +34-100935970

Thank you for choosing Havenlia! We appreciate your business and will work hard to ensure you have a wonderful shopping experience.